Shipping

We normally ship plants via UPS 2-day air or USPS Priority and attempt to ship plants ordered prior to Friday on the following Monday. Minor damage due to transportation is sometimes unavoidable, so we do our best to pack plants so that they do not move and shift inside of the box during transit. All plants are wrapped generously with newspaper, flowers are wrapped with poly-fil, and we tape the surface of the pots to ensure the medium does not fall out. The plants are then bundled and secured to the box with tape to ensure they do not move around from side to side.

We reserve the right to delay shipping if weather conditions are prohibitive or if there are known delays with the postal service/carrier we will ship your order with. For any additional information or requests to ship on a certain day, hold an order, etc. please email info@emeraldcityorchids.com. We will try to accomodate requests as best as we can.

We ship to the 48 Domestic US states and Alaska (we unfortunately are not able to ship to Hawaii). We do not ship internationally.

Returns

All sales are final. We do everything in our control to ensure the plants arrive in their best condition with detailed packing, quick shipping services and delayed shipping if necessary for inclement weather or known temporary issues with postal carriers. If you are unsatisfied with your order, please contact us at info@emeraldcityorchids.com within 24 hours of receiving your order and include a photo of the plants delivered. We will work with you to resolve any issues that may arise.