We normally ship plants via USPS Priority and attempt to ship plants ordered prior to Friday on the following Monday. We are working to provide more specific shipping options in the future. Minor damage due to transportation is sometimes unavoidable, so we do our best to pack plants so that they do not move and shift inside of the box during transit.
If you are shipping your plants to a cold environment or to the East Coast (regardless of local weather) during this time, please add a heat pack to your order, which can be found by searching “Heat Pack” in the search bar of our store. Many of these orchids may have a more difficult time in shipping and a heat pack will greatly assist in keeping the plants warm during transit, especially if you live on the other side of the country from us here in Washington State. Plants can still experience cold damage during transit even if you are shipping to a warm destination.
We do not guarantee our plants for winter shipping without a heat pack, please order at your own discretion. We offer in-store pickup and can hold an order until transit conditions are no longer extreme, but it is the buyer’s responsibility to be aware of the nature of these orchids and shipping and notify us if an order needs to be held.
For any additional information or requests to ship on a certain day, hold an order, etc. please email firstname.lastname@example.org. We will try to accomodate requests as best as we can. We ship to the 48 Domestic US states and Alaska (we unfortunately are not able to ship to Hawaii). We do not ship internationally.
All sales are final. We do everything in our control to ensure the plants arrive in their best condition with detailed packing, quick shipping services and delayed shipping if necessary for inclement weather or known temporary issues with postal carriers. If you are unsatisfied with your order, please contact us at email@example.com within 24 hours of receiving your order and include a photo of the plants delivered. We will work with you to resolve any issues that may arise.